Shipping and returns
The shipment of your package
Packages are generally sent within 2 days of receipt of payment and are shipped via Poste Italiane with tracking in one of the methods listed below. Whichever type of shipment you choose, we will provide you with a link to track your package online.
Shipping costs include handling and packaging charges and postage. The management costs are fixed, while the transport costs vary according to the shipping method chosen when ordering. We recommend that you group your items in one order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to fragile items.
The boxes are adequately sized and your items are well protected.
Shipping methods
a) Crono
Delivery time
Delivery is made approximately within 4 working days in most Italian locations.
Delivery attempts
In the event of an absent recipient, the service ensures two automatic delivery attempts. In case of non-delivery on the first attempt, a notice will be left to the recipient informing them that a second delivery attempt will be made the next working day.
In case of absence of the recipient even on the second attempt, a notice is left in the mailbox with the references of the post office where the recipient can collect his package in the next 10 working days, including Saturdays.
Monitoring
With Crono you can check the status of your shipments at any time.
The Shipping Tracking service on the Italian Post Office website, www.poste.it, informs you about the status of your shipment.
To use it just enter the 12-digit shipping code that you will receive, without interruptions and without a hyphen (for example: 3C9887F001242).
Alternatively, you can call the Italian Post Office number 803.160 and communicate the sending code.
b) Crono Express
Delivery time
Delivery is made approximately within 1-2 working days in most Italian locations.
Delivery attempts
In the event of an absent recipient, the service ensures two automatic delivery attempts. In case of non-delivery on the first attempt, the courier will leave a notice informing the recipient that a second delivery attempt will be made the next working day. In case of absence of the recipient even on the second attempt, a notice is left in the mailbox with the references of the post office where the recipient can collect his package in the next 10 working days, including Saturdays.
Monitoring
With Crono Express you can check the status of your shipments at any time.
The Shipping Tracking service on the Italian Post Office website, www.poste.it, informs you about the status of your shipment.
To use it just enter the 12-digit shipping code that you will receive, without interruptions and without a hyphen (for example: 3C9887F001242).
Alternatively, you can call the Italian Post Office number 803.160 and communicate the sending code.
c) Crono International
Indicative delivery times
Europe: 3 working days, in addition to the pick-up day (for some ZIP codes in Norway and Portugal 3-5 days in addition to the pick-up day).
Rest of the world: 3-5 working days, in addition to the day of collection.
Delivery attempts
In the event of an absent recipient, the service ensures one / two delivery attempts, depending on the destination countries. In the absence of the recipient, a notice of non-delivery is left in the recipient's mailbox showing the date and time of the delivery attempt, the office where the shipment is stored and the deadline for collection. Undelivered parcels are kept free of charge by foreign postal operators for an average of 15 days (including Saturdays and holidays). Through the toll-free number 800.160.000, the customer can free the shipment in storage, at the expiry of the storage period the shipment will be returned to the sender.